Our Trusted Brands

We curate proven ergonomic and wellness brands selected for quality and clinical credibility — including Herman Miller, Bauerfeind, BackJoy, Wilkhahn, Sylex, Rapidline, Neurotrac and more. Our range evolves as better solutions become available.

Yes. We are an authorised retailer for the brands we list. Products are genuine, covered by the manufacturer’s warranty and supported locally by the Bad Backs team.

Warranties vary by brand and product type. For example, premium office chairs may offer multi-year coverage on frames and mechanisms, while braces or small devices carry brand-specific terms. Check the product page for details or contact us and we’ll confirm the coverage for your chosen brand.

Absolutely. Tell us about your goals (workstation comfort, sleep posture, recovery or mobility) and any clinical advice you’ve received. We’ll compare brand features like adjustability, materials and support profiles to recommend a short list that fits your body, budget and environment.

Popular items are stocked locally. Some colours, sizes or specialist models are made or sourced to order from brand partners. If dispatch is likely to exceed 5–7 business days we’ll let you know and confirm you’re comfortable with the lead time.

Occasionally. Australian compliance, power standards and upholstery ranges can differ by region. We only supply models suitable for Australia and note any regional variations on the product page where relevant.

Selected brands and models are available to try in store. Please call ahead and we’ll confirm display availability and set up a quick demo for correct fit and adjustment.

Often, yes. If a brand offers a configuration we don’t list, we can usually source it on request. Share the model code or a link and we’ll confirm pricing and lead time with the supplier.

For many brands we can supply spare parts (casters, gas lifts, arm pads, batteries, straps) and accessories. Provide your product model and purchase date so we can match compatible parts quickly.

You have 30 days to return eligible items in ‘like new’ condition with all packaging, parts and accessories. Some brand categories (e.g., opened bedding and personal health items) are excluded for hygiene reasons. See our Returns Policy for the full list and process steps.

Price reflects design, materials, certifications, adjustability, sustainability credentials and after-sales support. We offer options across budgets and can explain the practical differences so you can choose with confidence.

Where applicable, brands comply with relevant standards (e.g., electrical safety, materials, or medical device registration for certain categories). Check each product page for certifications or ask us to confirm documentation for your workplace or clinic.

Yes. We regularly support office, healthcare and education fit-outs. Share your brief (headcount, tasks, budgets, timelines) and we’ll propose suitable brands, samples and rollout plans, including installation where required.