Returns Policy

Your satisfaction is our priority. Here's everything you need to know about returns and exchanges.

🇦🇺 Australian Consumer Law

Your Consumer Rights

Please note that our goods come with manufacturer guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired for any minimal failure.

⚠️ Important: Choose Carefully

Returns are NOT accepted for change of mind purchases.

Please choose your items carefully as we do not offer returns or exchanges simply because you've changed your mind about a purchase. Returns are only accepted for the specific conditions outlined below.

💡 Before purchasing, please ensure you:

  • Check size charts and product specifications carefully
  • Read product descriptions and reviews thoroughly
  • Contact us if you have any questions about the product

🚫 Return & Refund Exceptions

Returns and refunds will NOT be provided in the following circumstances:

✗

The item/s do not meet your expectations, but do deliver product descriptive features and benefits

✗

You discover that you can buy the goods more cheaply elsewhere

✗

You have damaged the goods or misused the goods in a way that is deemed unreasonable

The following items cannot be returned (unless faulty or damaged):

Large Furniture Items:

  • Mattresses/foundations
  • Adjustable bed frames and electric bases
  • Massage chairs
  • Office chairs
  • Indoor/outdoor zero gravity recliners
  • Desks and workstations

Custom Made Orders:

  • Special size, colour, or fabric items
  • Non-stocked custom items

Bedding (if opened):

  • Pillows and body pillows
  • Leg & bed wedges
  • Mattress overlays/toppers
  • Pillow covers and mattress covers

Personal Items (if opened):

  • Neck and travel supports
  • Back & joint supports
  • Hand held massagers
  • Seat cushions
  • Hot/cold packs
  • Foot health products (excluding Orthaheel)

Other:

  • Discontinued/clearance items (final sale)
  • Digital downloads
  • Gift cards

📋 Return Policy Details

In the event you are not satisfied with an item that you have purchased, you may return the item within 30 days from the date of delivery. If no receipt of delivery date is available, the date shall be assumed to be 5 days from the date of despatch.

✓

Time Limit: Items must be returned within 30 days of delivery date (or 5 days from despatch if delivery date unavailable)

✓

Condition: Items must be unused, unworn, and in original condition

✓

Packaging: Original packaging, tags, and labels must be intact

✓

Proof of Purchase: Original receipt or order confirmation required

🔄 How to Return Items

1

Check Eligibility

Please make sure your return meets the following:

  • Product is in new condition
  • Product is in its original packaging
  • Product was received in the last 30 days
  • Product is not included in the Non-Returnable Items List & Refund Exceptions
2

Initiate Return

Contact our customer service on 1800 615 666

3

Package & Ship

Once the return is approved, pack items securely and our team will provide details on a location to drop off the parcel or alternatively arrange collection.

4

Get Refund

Once the return has been received we will process your refund

💰 Refund Information & Costs

Important: Refund Costs & Fees

If within the 30 day period, and a full refund or exchange is requested, we will refund the original product purchase price only (unless faulty or damaged) and the following costs will be incurred:

Return Shipping Costs

Customer to incur the cost of returning the products to the same warehouse it was shipped from.

Restocking Fees

  • 10% restocking fee where goods were shipped with a freight fee
  • 20% restocking fee where goods were shipped freight free

Processing Time

Refunds are processed within 3-5 business days after we receive your return. It may take an additional 3-5 business days for the refund to appear in your account.

Refund Method

Refunds will be issued to the original payment method used for the purchase. For cash purchases, store credit will be provided.

🔄 Exchanges

We offer exchanges for size, color, or style within the same product line, subject to availability.

⚠️ Important: Any exchange of an item that was originally supplied with free shipping will incur a shipping cost for the return item and for the replacement item.

Exchange Process:

  • Contact customer service 1800 615 666
  • Confirm availability of desired item
  • Return original item
  • New item ships upon receipt

Exchange Fees:

  • Same price: No additional charge
  • Higher price: Pay difference
  • Lower price: Receive credit
  • Free shipping items: Shipping fees applies
  • Defective items: Free exchange

📞 Need Help?

📧

Contact Us

Send Message
📱

Phone Support

1800 615 666