Product Description
Warranty Information
Please Note:
This product is non returnable unless deemed faulty or damaged.
Troubleshooting:
LED Indicator Guide
| Event | LED Colour | LED Sequence |
| Low battery - device | Yellow Yellow | One(1) blink every two (2) seconds when the device is on Rapid blinking during the stimulation treatment |
| Low battery - remote control | Yellow | One (1) blink every time the START/STOP button is pressed |
| Device transition from OFF to ON | Green | One (1) blink every two (2) seconds |
| Device transition from ON to OFF | None | Green blinking stops |
| Device transition from ON to START STIMULATION mode | Green | Rapid blinking during treatment |
| On remote control, press of START/STOP TREATMENT button to either START or STOP treatment | Green | One (1) blink when START/STOP button is pressed |
| Device at maximum intensity and +/- button pressed on remote or device | Green | Two (2) blinks each time button is pressed |
| Remote control communication ERROR* | Green/ Yellow | One (1) Green, followed by two (2) Yellow blinks |
Resynchronising Your Remote:
* Your WiTouch Pro device comes from the factory with a paired remote. You DO NOT have to pair the device and remote prior to use. In the rare instance the remote and device become unpaired and wireless communication between them stop, follow these steps to pair the units;
- Remove the batteries from the WiTouch UNIT
- Hold both the plus and minus buttons on the remote until it displays a solid green light
- If the remote does not light up, please replace the CR2032 battery
- Whilst looking at the remote, put the batteries back in to the WiTouch UNIT, the remote will flash five (5) times - put down the remote without pressing any more buttons
- Turn the UNIT on at the power button and increase intensity until you can hear/feel the electronic pulsing
- If you cannot turn the WiTouch UNIT on, replace the two AAA batteries
- Using the remote, increase/decrease the intensity. If the WiTouch UNIT does not alter the intensity with the remote start the pairing process again
Shopping with Confidence!
We appreciate that you want to shop with confidence online. And so Bad Backs wishes to confirm the importance we place on your privacy, security, our returns policy and customer service support.
Should you choose to shop in-store, visit one of our stores in Melbourne, Sydney or Perth.
Click here for our store locations.
About the Product
WiTouch Pro has been created by a group of innovative designers and engineers from Australia, with commercial input from an experienced team in Tennessee, USA.
As a result of this ground breaking innovation and research, the WiTouch Pro has been awarded the “red dot: best of the best” 2013 and the award for "Best in Category, Medical & Scientific" at Australian International Design Awards for 2013.
Testimonials:
''I have been using TENS with my patients for over 3 decades and believe the WiTouch Pro provides a real step forward in improving patient compliance. By combining a back-pain specific waveform, greatly-increased electrode contact area and a unique wireless control system the WiTouch Pro is an excellent option for managing the pain associated with chronic spinal pathologies'' Dr Len Rose M.B.B.S., (FACLM) (FAMAS) Pain Management Specialist, East Melbourne VIC
"I have been using the WiTouch Pro as a treatment option for my lower back pain patients and they have not only found the device to be very effective in helping relieve their pain but have loved the comfort and convenience of the wireless design'' Melinda Klarenaar B.App.Sc (Physiotherapy), Grad.Dip. (Sports Physiotherapy), High Performance Physiotherapy, Ryde NSW
*The WiTouch Pro has been approved for use in Australia as a Class IIa medical device by the Therapeutic Goods Adinistration (TGA)
