🚚 Shipping Information

Everything you need to know about our delivery options and policies

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Shippit Courier Service

We use Shippit's Courier Network of services for shipping most smaller parcels within Australia. Full tracking is available and a signature is required for delivery confirmation.

Tracking: Real-time parcel tracking

Delivery: Signature required

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General Freight (Larger Items)

For larger items we use a range of General Freight services. A signature is required for delivery confirmation. If no one is available, the carrier will leave a card to arrange collection or re-delivery.

Items: Larger cratons, furniture and equipment

Delivery: Signature required

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Free Shipping Items

All free shipping offers apply to delivery addresses in Australia Only. Look for items marked with free shipping to save on delivery costs.

Coverage: Australia-wide delivery

Eligibility: Selected items only

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Click & Collect

Save on shipping costs by collecting your order directly from one of our stores in Melbourne, Sydney or Perth. You'll receive a notification when your order is ready for pickup.

Timeframe: Same day or next business day

Location: Store pickup available

Estimated Delivery Times - Stocked Items

(Manufactured and Custom items - We will contact you with lead times)
Location Standard Delivery Service Type
Capital Cities
Melbourne, Sydney, Adelaide, Canberra3-5 working daysShippit or General Carrier
Brisbane3-7 working daysShippit or General Carrier
Hobart3-7 working daysShippit or General Carrier
Perth4-8 working daysShippit or General Carrier
Regional Areas
Victoria (VIC)up to 5 working daysShippit or General Carrier
New South Wales (NSW)up to 6 working daysShippit or General Carrier
Tasmania (TAS)4-7 working daysShippit or General Carrier
South Australia (SA)3-6 working daysShippit or General Carrier
Queensland (QLD)3-8 working daysShippit or General Carrier
Western Australia (WA)5-10 working daysShippit or General Carrier
Northern Territory (NT)up to 16 working daysGeneral Carrier
Islands (TAS, NSW, North QLD, NT)9-30 daysGeneral Carrier

*The delivery times stated above are only a guide. Circumstances relating to the performance of freight services can vary due to numerous factors out of our control.

📋 Important Delivery Information

Custom Made Items: Some items require longer delivery times - check product descriptions for details.

Third Party Warehouses: We may arrange direct delivery from partner warehouses, which may add 1-2 extra processing days.

No One Home? A notification card will be left and your parcel taken to the closest collection point.

Unforeseen Delays: While we control most handling times, we cannot control transport delays. We will not accept financial liability for delivery delays beyond the scheduled times.

Christmas Period: Please allow extra time when ordering during December, especially prior to Christmas.

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Order Processing

Orders are assessed individually and we will choose the best option to expedite delivery ASAP. This may involve shipping from the warehouse, from the stores or from our third party supply partners.

Assessment: Individual order evaluation

Sources: Warehouse, stores, or supply partners

Goal: Fastest possible delivery

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Bad Backs Parcel Tracking

Shippit Deliveries: Visit shippit.com/track-your-package

General Courier: We will advise you of tracking details for other carriers.

Registered Customers: Track orders at badbacks.com.au/account

New Customers: Register FREE at badbacks.com.au/account/register

Need Help with Your Delivery?

Our customer service team is here to help with any shipping questions or concerns you may have.

Contact Support